What is Remote Access Support

RAS is the ability to view and control a computer from a different physical location. The MacXperts are able to service Macintosh systems nationwide from our office in Albuquerque, NM using the RAS capabilities of Mac Helpmate.

What is Mac HelpMate

Mac HelpMate is a great utility that allows The MacXperts to login to your computer, run diagnostics, perform repairs, and to see and control your screen - all as if we were sitting in front of it. Mac HelpMate will also allow you to run standard repairs, often avoiding a support call.

How Do I Use Mac HelpMate

1. Download Mac HelpMate (2.6 MB).
2. Once downloaded, double-click the "machelpmate.zip" archive.
- It will expand into a file "Mac HelpMate".
3. Drag the "Mac HelpMate" application into your Applications folder.

Configure Mac HelpMate for Remote Access Support

1. Launch Mac HelpMate by double-clicking on it.
- Note: Mac HelpMate may take up to 1 minute to run an initial scan.

MHM 1

2. Click on the View > Remote Support menu.

MHM 2

3. In the Remote Support window, click the Share My Screen button.
- This sends an encryption code to our computers, allowing us to remotely support your Mac!

MHM 3

4. When done, click the Stop Sharing button, then quit Mac HelpMate.

MHM 4

Configure Mac HelpMate for Diagnostic and Repair

1. Launch Mac HelpMate by double-clicking on it.

MHM 1

2. Click on the lock icon in the bottom right and authenticate as an administrator.

3. Click on the Auto tab.

MHM 5

4. Click on the Now button. When MHM completes, your Mac will reboot.